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倍市得CEM，是众言科技打造的一站式客户体验管理平台，集14年专业调研技术/经验/数据积淀，帮助各类机构基于客户旅程，全渠道、多触点、千人千面开展满意度及NPS监测，快速采集内外部客户体验大数据；同时结合自身业务特点，构建体验洞察体系，基于内置AI+BI能力，进行观点提炼和数据可视化呈现；并针对个体不良体验，及时预警并分配责任人，跟进修复，打造高效、可落地的客户体验管理闭环。
依托全面的线上线下调研执行能力和领先的云平台、大数据、人工智能技术，已经为数千家机构提供“更精准、更快速、更有效”的NPS&满意度调查、体验管理及各类专题调研服务，助力提升品牌忠诚度及差异化竞争力，帮助客户“倍市可得”。
BestCEM.com, is a one-stop Customer Experience Management (CEM) platform created by Zhongyan Technology, with 14 years of professional research technologies / experiences / data accumulation, we help all kinds of companies to carry out customer satisfaction survey and NPS monitoring of multi-contacts in all sorts of scenarios and channels throughout the customer journey.
We facilitates the fast collection of internal and external customer experience data, combined with companies’ own business characteristics, to build a customer experience insight platform. Leveraging the built-in AI and BI capabilities, it empowers the refinement and real time data visualization of customers’ comments. When a negative feedback come, it will timely trigger a warning and allocate the issue to the responsible person to follow-up, which creates an efficient and effective Customer Experience Management close-loop.
Relying on comprehensive online and offline research execution capabilities and leading cloud platforms, big data and AI technology, BestCEM has provided thousands of companies with "more accurate, efficient and effective" customer satisfaction survey, NPS monitoring, Customer Experience Management and a variety of professional research services, to enhance their brand loyalty, differentiate their brand and increase their competitiveness.
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